Frequently Asked Questions

Everything you need to know about Hear Your Story

Getting Started

Gifting

Pricing & Payment

Features & Content

Privacy & Security

Sharing & Exporting

Technical Support

Still Have Questions?

We're here to help! Our support team is ready to assist you with any questions or concerns.

Frequently Asked Questions

Getting Started

What is Hear Your Story?

How does the journaling process work?

Do I need to be tech-savvy to use this?

Can I work on my journal from different devices?

Gifting

How do I gift a journal to someone?

What if my gift recipient doesn't use email regularly?

Can I buy multiple journals as gifts?

Will I be able to see the journal my gift recipient creates?

Pricing & Payment

How much does a journal cost?

What happens after the first year?

Are there any hidden fees or automatic renewals?

What payment methods do you accept?

Is there a refund policy?

Features & Content

How many questions are in each journal?

Can I add photos to my journal?

Can I record audio instead of typing?

Can I skip questions or go back to previous ones?

Are the questions the same for all journal types?

Privacy & Security

Is my journal private?

Who owns my stories?

Is my data secure?

Can I delete my journal and data?

Sharing & Exporting

How do I share my journal with family?

Can I export my journal?

Can I print my journal?

What if I want to continue after my year expires?

Technical Support

What devices and browsers are supported?

Do I need to install any software?

What if I forget my password?

How do I get help if I'm stuck?

Still Have Questions?

Frequently Asked Questions

Getting Started

What is Hear Your Story?

How does the journaling process work?

Do I need to be tech-savvy to use this?

Can I work on my journal from different devices?

Gifting

How do I gift a journal to someone?

What if my gift recipient doesn't use email regularly?

Can I buy multiple journals as gifts?

Will I be able to see the journal my gift recipient creates?

Pricing & Payment

How much does a journal cost?

What happens after the first year?

Are there any hidden fees or automatic renewals?

What payment methods do you accept?

Is there a refund policy?

Features & Content

How many questions are in each journal?

Can I add photos to my journal?

Can I record audio instead of typing?

Can I skip questions or go back to previous ones?

Are the questions the same for all journal types?

Privacy & Security

Is my journal private?

Who owns my stories?

Is my data secure?

Can I delete my journal and data?

Sharing & Exporting

How do I share my journal with family?

Can I export my journal?

Can I print my journal?

What if I want to continue after my year expires?

Technical Support

What devices and browsers are supported?

Do I need to install any software?

What if I forget my password?

How do I get help if I'm stuck?

Still Have Questions?